PRIVACY AND DATA PROTECTION POLICY
You may be aware that the General Data Protection regulations strengthen the protection given to individuals’ personal data. Currently the Ward-Booth Partnership may hold your e-mail address, street address and telephone number, recordings of telephone calls and meetings and other information you may have supplied in connection with the services that we offer or the use of this website. Your details may be held for as long as required to fulfil the purposes we collected it for, and no longer than 15 years. We reserve the right to destroy them earlier should we consider this appropriate or immediately upon specific request where there is a legal requirement to do so. Please note that this data may reside or pass outside the EU in the course of transmission (e.g. via email) and for storage purposes. This website privacy notice also explains what personal information we collect from you when you use our website and how we use it. The Ward-Booth Partnership respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how The Ward-Booth Partnership collects and processes your personal data. Where the term ‘we’ ‘us’ or ‘our’ is used in this Privacy Notice, we are referring to the relevant company responsible for processing your personal information.
Controller
We are the ‘Controller’ and ‘Processor’ of the personal information you provide us with. Your personal information will be securely stored confidentially on computer systems and/or in paper files.
Contact Details
Our full contact details are:
Full Name: The Ward-Booth Partnership
Address: 27 Bells Hill Bishop’s Stortford Hertfordshire CM23 2NN
Telephone: 01279 657 458
Email: mail@wardbooth.com
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the Privacy Notice and your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have, and these categories include:
· Identity Data includes title, first name and surname
· Contact Data includes billing address, delivery address, email address and telephone numbers
· Financial Data includes bank account and payment card details
· Transaction Data includes details about payments to and from you and other details regarding business transactions between us and you
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information and genetic/biometric data). We also do not collect any data relating to criminal convictions and offences.
How is your personal data collected?
You may give us your identity, contact and financial data by filling in forms or corresponding with us by post, phone, email or otherwise.
We do not receive personal data from third parties or publicly available sources.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
· Where we need to perform the contract we are about to enter into or have entered into with you
· Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
· Where we need to comply with a legal or regulatory obligation
Except in relation to your use of this website (see notes below) we do not engage in third-party marketing of any kind and do not pass your personal data onto any third parties outside The Ward-Booth Partnership unless this is required by law or unless there is a lawful reason to do so as part of the performance of the services which we undertake on your behalf.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of the main ways in which we plan to use your personal data, and the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Please contact us if you require details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose / Activity Type of Data Lawful basis for processing
To contact you regarding (a) identity Performance of a contract with you
our contract and services (b) contact
To process and deliver the (a) identity (a) Performance of a contract with you
contract including: (b) contact (b) Necessary for our legitimate interests
(a) Manage payments, fees, (c) financial
disbursements and charges (d) transaction
(b) Collect and recover money (e) communications
owed to us
To manage our relationship with (a) identity (a) Performance of a contact with you
you which will include: (b) contact (b) Necessary to comply with legal
(a) Notifying you about changes (c) communications obligation
To our terms and/or privacy (c) Necessary for our legitimate interest
policy
(b) Asking you to provide us with
feedback
International Transfers
Please note that this data may reside or pass outside the EU in the course of transmission (e.g. via email) and for storage purposes.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business or regulatory need to know. They will only process your personal data on our instructions and they are subject to a strict duty of confidentiality.
We have put in place procedures to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see Request Erasure below for further information.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
· Request access to your personal data
· Request a correction of your personal data
· Request erasure of your personal data
· Object to processing of your personal data
· Request restriction of processing your personal data
· Request transfer of your personal data
· Right to withdraw consent
If you wish to exercise any of the rights outlined above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent
DATA COLLECTED FROM USE OF THIS WEBSITE
With regard to each of your visits to our website we may automatically collect the following information:
Technical information including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
We may collect and process the following data about you:
Information that you provide by filling in forms on our site www.wardbooth.com ('our site'). This includes information provided at the time of subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
Details of your visits to our site and the resources that you access.
IP Address
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
Why We Need It
We use information we record about you in relation to the use of this website in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer;
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
To carry out our obligations arising from any contracts entered into between you and us
To allow you to participate in interactive features of our service, when you choose to do so;
To notify you about changes to our service;
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, which may also include us instructing third parties to analyse the data from you from our website.
How We Use Your Personal Information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstance:
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Google Analytics
Our website uses google analytics, a web analytics service provided by Google, inc. (“google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the united states. google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.
Links to other websites
Our website may contain links to other websites of interest. however, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Marketing and Your Personal Information
We may use your personal information that we have collected in accordance with this website privacy notice to contact you about our products or services, events etc. which we feel may interest you. These direct marketing communications may be provided to you by social media channels, email, post or telephone.
Your personal information will be used us, save in the following circumstances:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
If the Ward-Booth Partnership or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use terms of use;
To analytics and search engine providers that assist us in the improvement and optimisation of our site;
To carefully selected third parties, where we have agreed to run a joint seminar or event with them and we believe the event may be of interest to you.